Support

We usually reply within 1–2 business days.

Frequently asked questions

How do I cancel my subscription or free trial?

Subscriptions are managed by the store. On iPhone: Settings → your name → Subscriptions → Snapetit. On Android: Google Play → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before the trial or period ends to avoid the next charge. Deleting the app does not cancel the subscription.

I paid, but the app still asks me to subscribe

Open Profile → Restore purchases while signed in to the same App Store or Google Play account you used to pay. If that doesn’t help, email us the date of purchase.

How do I get a refund?

Refunds are handled by Apple or Google. For the App Store, go to reportaproblem.apple.com; for Google Play, open the order in your Google account and choose “Request a refund”.

The calories look wrong

AI estimates are not exact, especially for mixed dishes and sauces. Open the meal and correct the weight or ingredients, or use Fix analysis and describe what is different — the totals update right away.

Is there a limit on analyses?

Yes, up to 20 AI analyses per day. The counter resets at midnight UTC; the app tells you when only a few are left.

Steps are not showing

Allow access to steps in Apple Health (Health → Sharing → Apps → Snapetit) or in Health Connect on Android, then reopen the app.

How do I delete my data?

Profile → Start over deletes everything stored on your device. To delete the server log of your requests sooner than its automatic 30-day removal, email us. Details are in the Privacy Policy.